Shipping policy
Shipping Policy
Last updated: 31 August 2026
At The Little Craft Room, we aim to prepare and dispatch orders as quickly as possible.
Processing Times
Most orders are processed and dispatched within 3 working days.
Many of our products are personalised, handmade or made to order, so they require preparation before dispatch.
Working days are Monday to Friday and exclude UK bank holidays.
Processing time is the time needed to make and prepare your order and is separate from the delivery time.
During particularly busy periods, such as Christmas, processing times may occasionally be longer. If there is likely to be a significant delay, we will aim to make this clear
UK Delivery
UK orders are sent using the delivery service selected at checkout.
Estimated delivery times begin after your order has been dispatched and do not include the time required to make or prepare your order.
Delivery estimates are not guaranteed unless a guaranteed service is specifically stated.
Delays caused by Royal Mail, couriers, severe weather, industrial action or other circumstances outside our reasonable control may occasionally occur.
Delivery Address
Please check your delivery address carefully before placing your order.
Orders will be sent to the address provided at checkout.
If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or been dispatched.
We cannot normally be held responsible for an order being delivered incorrectly where an incorrect or incomplete address was supplied by the customer.
Tracking
Where a tracked delivery service is used, tracking information will be provided when available.
Please allow time for tracking information to update after your parcel has been collected or accepted by the carrier.
Delayed Orders
Delivery dates provided by us or the delivery carrier are normally estimates.
If your order has not arrived within the expected timeframe, please contact us and we will help investigate.
Please be aware that we may need to allow the carrier's required waiting period before an item can officially be considered lost.
Lost Parcels
If a parcel is confirmed as lost in transit, please contact us.
Where appropriate, we will arrange a replacement or refund in accordance with your consumer rights and the circumstances of the order.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Photographs of the damaged item
- Photographs of the packaging where possible
Please retain the item and packaging until we have confirmed whether they are required.
Personalised Orders
Because personalised and custom-made products are produced specifically for you, please make sure all personalisation details and your delivery address are correct before placing your order.
For information about returns and cancellations, please see our Return and Refund Policy.
International Delivery
Where international delivery is available, customers are responsible for providing a complete and accurate delivery address.
International orders may take longer to arrive due to customs processing and local postal services.
Customers may also be responsible for any import duties, taxes or customs charges imposed by the destination country, unless these have already been collected at checkout.
Delivery Charges
Delivery charges are displayed at checkout before payment is completed.
Charges may vary depending on the products ordered, destination and delivery service selected.
Contact Us
If you have any questions about delivery or an existing order, please contact The Little Craft Room using the contact information provided on our website.